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FAQ: cancellations, keys, and emergencies
- Cancellation: usually 24–48 hours notice (confirmed per booking)
- Keys: stored securely, used only for your booking
- Emergencies: we contact you + emergency contact; may go to nominated vet
- Updates: WhatsApp photo updates are standard
Need help choosing a service plan? Message us on WhatsApp and we’ll recommend visits or walk frequency based on your pet’s routine.